Before you make a decision

Why book a Santos Design Consultation?

  • A Santos design consultation is 100% free.
  • We welcome all budgets. Our team will guide you with complete transparency.
  • Bring your dream piece to life with a personalised consultation tailored to your vision.
  • Receive expert one-on-one guidance to help you make confident design decisions.
  • Explore diamonds, gemstones, and custom design options to create something uniquely yours.
  • Enjoy a relaxed, private consultation over coffee with no pressure or obligation.
  • Feel confident knowing your piece will be custom designed with over 30 years of experience and expertise.

What you'll walk away with

Your own personal design consultant. A personalised design direction tailored to you. Expert advice on diamonds and gemstones. Clear communication at every stage. A fixed quotation with no hidden fees. Confidence backed by 30+ years of craftsmanship.
Feeling inspired? It's complimentary. Appointments fill quickly. Book early to secure your date.

The Process

Three steps to your perfect ring

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STEP 1. DREAM

Book a free consultation, grab a coffee on us, and share your vision.

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STEP 2. DESIGN

See your ring come to life with custom designs, 3D previews, and diamond options.

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STEP 3. CREATE

Your ring is crafted just for you and made to last a lifetime.

★★★★★
"They honestly feel like family, not just a business. We're so grateful for the experience."
— Sophie Charters
Ready to start? Only a handful of consultations available each week.

Meet us first. Then see what we make.


We're a small team of jewellers and designers based in Norwest Sydney, with over 30 years of experience designing custom pieces.

Every consultation is guided by one of us, not a salesperson.

No Pressure, Just a personal 5 Star Experience.

Before you book

Common questions

None at all. Our consultations are completely free and pressure-free. We're here to help you explore your options — whether you're ready to start or just beginning to think about it. Many of our clients come in simply to learn, and that's perfectly fine with us.

Most consultations run for around 45 minutes… but we don't really watch the clock. We set aside enough time to really understand your vision, walk through design possibilities, and answer every question — without rushing. Grab a coffee and enjoy the process.

Just yourself — and any inspiration you've gathered. Screenshots, Pinterest boards, a photo of a ring you love, or even a rough sketch on a napkin. The more we understand your style, the better we can bring your vision to life. No preparation required.

Not at all. One of the most valuable things we do in a consultation is help you understand what's possible at different price points. We'll give you honest, transparent guidance so you can make a confident decision — no surprises, no pressure.

We do. Our clients come to us with very different budgets, and we love working across all of them. What stays consistent is the craftsmanship, the care, and the experience. During your consultation, we'll show you what's possible within your range — and you may be pleasantly surprised.

If you'd like to move forward, we'll begin the design process — creating sketches, 3D renders, and sourcing stones tailored to your brief. If you need more time to think, that's completely fine. We'll follow up gently and are always here when you're ready.

Santos Customs Jewellers store

diamond design studio

YOUR DREAM RING STARTS WITH ONE CONVERSATION.

No obligation, no pressure — just great advice and a coffee.

Prefer to call?  02 7233 4248

Santos Customs Jewellers Santos Customs Jewellers